Terms & Conditions
1. Appointment scheduling
Patients must schedule appointments for all medical services. Walk-in appointments are accepted only if appointments are available at the time.
2. Payment
All payments for medical services must be made at the time of service unless other arrangements have been made in advance. We accept cash, credit cards, and insurance payments.
3. Insurance
We accept most major insurance providers. Patients must provide accurate insurance information at the time of service, and patients are responsible for verifying their coverage and understanding their benefits.
4. Cancellation policy
Patients must provide 24 hours' notice if they need to cancel or reschedule an appointment. Failure to provide sufficient notice may result in a cancellation fee.
5. Children:
We do not treat children or young adults under the age of 18.
6. Medical records
Patients may request copies of their medical records, subject to applicable laws and regulations. We reserve the right to charge a reasonable fee for copies.
7. Confidentiality
We will maintain the confidentiality of all patient information in accordance with applicable laws and regulations. We may disclose patient information as required by law or as necessary for the provision of medical services.
8. Patient behaviour
We expect all patients to behave respectfully and professionally toward our staff and other patients. We reserve the right to refuse service to anyone who engages in disruptive or inappropriate behaviour.
9. Emergency services
In the event of a medical emergency, patients should call 999 or go to the nearest emergency department. Our clinic does not provide emergency services.
10. Feedback
We welcome all feedback from our patients, please let us know of any feedback you may have, positive or negative, that may help improve our service.
11. Refunds
We will strive our best to give you the best possible care, in the event we fall short please let us know so we can improve. We do not guarantee results with our treatments, and so refunds will not be issued, however, we will do our best to make sure you get the best possible care.
12. Complaints
Our complaints policy can be requested to view, please ask at reception or click here.
13. Changes to terms and conditions
We reserve the right to change these terms and conditions at any time without notice. Changes will be effective immediately upon posting on our website.
14. Telephone Communications Disclaimer
In our commitment to maintaining high service standards and continuous improvement, we wish to notify you of our practice regarding telephone communications. For various purposes, including verifying instructions, facilitating staff training, enhancing security measures, and improving service quality, we may monitor, record, store, and utilise telephone conversations with you.
Please be assured that all recorded information will be treated with utmost confidentiality and will not be disclosed outside of our practice. We value the privacy and trust of our customers and adhere to strict protocols in safeguarding their information.
Should you have any reservations about having your calls recorded, we are happy to accommodate alternative forms of correspondence. Feel free to request in-person interactions at our reception desk as a preferred means of communication.
Please do not hesitate to contact our customer service team for further enquiries or clarification on this matter.
15. New Customers Only
• It can be applied towards your first single treatment.
• It can be used for anti-ageing injectable treatments and dermal fillers.
• It is not to be used in conjunction with any other offer or promotion.
• Offer available to new clients only.
• Offer is subject to full consultation and patient suitability for treatment.
• We reserve the right to withdraw this offer at any time.
16. Promotions
• One promotion per person
• Treatment purchased on promotion must be used within 6 months of purchase.
• All promotions are strictly not refundable.
• Treatment promotions will not apply to any existing discounted treatment packages.
Information updated March 2024
